Privacy Policy for iO Tours LLC

Effective Date: September 2nd, 2023
Contact Information:
Address: 3897 E 72nd St, Tulsa, OK, US, 74136
Phone: +1(918) 694-3401
Email: [email protected]
Website: ioaskexpert.us

At iO Tours LLC, we are deeply committed to protecting the privacy and security of our users. Whether you’re visiting our website or booking a service, we understand the importance of safeguarding your personal data. This Privacy Policy outlines how we collect, use, and protect your information and explains your rights regarding the data you share with us.

1. Information We Collect

We collect information to provide you with the best possible experience when using our services. The types of information we collect include:

  • Personal Identification Information: Your name, email address, phone number, billing address, and any other details you provide when filling out forms or communicating with us.
  • Payment Information: We collect payment details like your credit card number and billing information. However, payment processing is handled by secure third-party providers, and we do not store your credit card information.
  • Technical Data: Information such as your IP address, browser type, and operating system is collected automatically to help us improve the website’s performance and usability.
  • Booking Information: When you book a tour or service, we collect data about your travel preferences, itinerary, and any special requirements you may have.

2. How We Use Your Information

We use the information we collect for a variety of reasons, all aimed at providing better services and experiences for our users:

  • To Process Bookings: Your personal and payment details are used to confirm and process bookings.
  • To Improve Customer Support: We collect feedback and service details to enhance your experience and address concerns.
  • For Marketing Purposes: With your consent, we may send you promotional materials, updates, or special offers relevant to your travel needs.
  • To Optimize Website Performance: Technical data helps us identify and resolve issues, improving the user experience on our website.
  • For Legal Compliance: We may retain certain data to meet legal obligations, such as tax records or fraud prevention.

3. Sharing Your Information

We value your privacy and ensure that your personal data is never sold or rented. However, to facilitate services, we may share your data with:

  • Third-Party Service Providers: These include payment processors, travel partners, and customer support services. Each third-party provider is required to comply with stringent data protection standards.
  • Legal Authorities: In case of legal obligations, fraud detection, or compliance with government regulations, we may share your data with relevant authorities.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:

  • Transaction Records: Kept for legal or tax purposes.
  • Account Information: Retained as long as your account is active or as needed to provide services.
  • Marketing Preferences: Stored until you choose to opt out of receiving communications from us.

5. Your Rights

At iO Tours LLC, we believe in transparency and empowering our users to control their data. You have the following rights concerning your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectify: Update or correct any inaccuracies in your information.
  • Right to Delete: Request that your data be deleted, subject to legal obligations.
  • Right to Withdraw Consent: Opt out of marketing communications or revoke any consent given for data collection.
  • Right to Object: In certain cases, object to the processing of your personal information.

To exercise these rights, contact us at [email protected].

6. Data Security

We employ a range of security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption: Your sensitive data, including payment information, is encrypted using secure socket layer (SSL) technology.
  • Access Controls: Only authorized personnel have access to your personal data, and we regularly review our practices to maintain data security.
  • Regular Audits: We conduct security audits to ensure our systems are robust and up-to-date.

Despite our best efforts, no security measure can provide absolute protection. In the unlikely event of a data breach, we will notify affected users promptly and follow all legal requirements regarding breach reporting.

7. Use of Cookies

Cookies are small files stored on your device when you visit our website. They help us improve your user experience by remembering preferences and enabling certain features.

  • Essential Cookies: Necessary for basic website functionality, such as processing payments.
  • Performance Cookies: Used to collect information about how visitors use our website, helping us improve functionality.
  • Marketing Cookies: Track user behavior to offer tailored ads and promotions.

You can modify your browser settings to manage or block cookies, but this may affect the functionality of our website.

8. International Data Transfers

If you are accessing our website from outside the United States, please note that your data may be transferred, stored, or processed in the U.S. We comply with international data protection standards and ensure that your data is handled in a manner consistent with your home country’s legal requirements.

9. Children’s Privacy

iO Tours LLC does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child without appropriate parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. When we make significant changes, we will notify you via email or prominently post the updated policy on our website.

We encourage you to review this policy regularly to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, feel free to contact us at:

Address: 3897 E 72nd St, Tulsa, OK, US, 74136

Email: [email protected]

Phone: +1(918) 694-3401