Cancellation Policy for iO Tours LLC

Effective Date: September 2nd, 2023
Contact Information:
Address: 3897 E 72nd St, Tulsa, OK, US, 74136
Phone: +1(918) 694-3401
Email: [email protected]
Website: ioaskexpert.us

At iO Tours LLC, we understand that plans can change unexpectedly. Our Cancellation Policy is designed to be clear and fair, ensuring that both our customers and service providers are protected. This policy outlines the terms for canceling bookings and receiving refunds, where applicable. Please read it carefully before making any bookings on our website.

1. General Cancellation Guidelines

All cancellations must be requested through our official channels, either via the “My Account” section on the website or by contacting our support team at [email protected] or calling +1(918) 694-3401. Cancellations are subject to the terms outlined below, depending on the type of service booked.

2. Cancellation Timeframes and Fees

The timeframe for canceling your booking and any associated fees depends on the specific tour or service. Please refer to the following:

  • Standard Cancellation Policy:
    • More than 30 days before the tour date: You are eligible for a full refund.
    • 15-30 days before the tour date: 50% of the total booking amount will be refunded.
    • Less than 15 days before the tour date: No refunds will be issued.
  • Special Promotions and Discounts: Certain discounted or promotional bookings may have non-refundable conditions. These will be clearly stated at the time of booking.
  • Third-Party Provider Cancellations: For services provided by third parties, the cancellation policy of the specific provider will apply. We will facilitate your request but cannot guarantee a refund beyond what the provider offers.

3. How to Cancel a Booking

To cancel your booking, follow one of the options below:

  • Online Cancellation: Log into your account at ioaskexpert.us, go to “My Bookings,” and click the cancellation option next to the booking you wish to cancel. You will receive a cancellation confirmation email.
  • Email Support: Email us at [email protected] with your booking details and reason for cancellation. Our team will process your request within 48 hours.
  • Phone Support: Call our support team at +1(918) 694-3401 for assistance with canceling your booking.

Once your cancellation request is processed, you will receive a confirmation email indicating the cancellation status and any applicable refunds.

4. Refund Policy

Refund eligibility depends on the specific conditions of your booking and when the cancellation request is made. Please see the following details regarding refunds:

  • Full Refunds: If you cancel more than 30 days before the tour date, you will receive a full refund to your original payment method within 7-10 business days.
  • Partial Refunds: Cancellations made 15-30 days before the tour date will be eligible for a 50% refund. No refund will be issued for cancellations made less than 15 days before the tour.
  • Non-Refundable Bookings: Some services, including those offered at promotional rates, may be non-refundable. This will be communicated clearly at the time of booking.
  • Processing Time: Refunds will be processed within 7-10 business days after confirmation. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

5. Modifications and Changes to Your Booking

If you need to modify your booking, such as changing the date or the number of participants, please contact us as soon as possible. Modifications may be subject to availability and additional fees depending on the service provider’s policies.

  • Flexible Modifications: Some bookings may allow changes without fees if made more than 30 days before the tour date.
  • Fees for Modifications: For changes made 15-30 days before the tour, modification fees may apply. Within 15 days of the tour, modifications are typically not permitted.
  • Non-Changeable Bookings: Certain discounted or promotional bookings may not be eligible for any modifications.

6. No-Show Policy

If you fail to show up for your tour or activity without canceling or notifying us in advance, no refunds will be issued. It is your responsibility to arrive at the designated meeting point at the specified time. We recommend reviewing all tour details and contacting us with any questions prior to the tour date.

7. Cancellations by iO Tours LLC or Service Providers

In rare cases, iO Tours LLC or our service providers may need to cancel a tour due to unforeseen circumstances such as weather conditions, government regulations, or insufficient bookings. In such cases, the following options will be provided:

  • Full Refund: You will be offered a full refund if the tour is canceled by iO Tours LLC or the service provider.
  • Alternative Options: We may offer you alternative dates or similar tours, depending on availability. If the alternative is not suitable, you can choose a full refund.

8. Force Majeure

iO Tours LLC is not responsible for cancellations or changes due to events beyond our control, including but not limited to natural disasters, pandemics, government actions, or strikes (force majeure events). In such cases, refunds or alternative arrangements will be made based on the specific provider’s policies. While we will strive to provide reasonable solutions, please be aware that refunds or modifications may not be possible under these circumstances.

9. Third-Party Services

If your booking includes services provided by third parties (such as hotels, transportation, or other travel-related services), those third-party providers’ cancellation and refund policies will apply. iO Tours LLC is not responsible for refunding or modifying bookings made with third-party providers unless otherwise specified.

10. Contacting Support

If you need assistance with a cancellation or modification, you can reach our support team through the following channels:

  • Email: [email protected]
  • Phone: +1(918) 694-3401
  • Address: 3897 E 72nd St, Tulsa, OK, US, 74136

We are committed to providing timely and efficient support. Please have your booking reference number and other relevant details ready when contacting us.